ARABELLA BRIDAL TERMS AND CONDITIONS
“Website” means , www.arabellabridal.com and www.arabellabridal.co.uk
Specification of Goods and Out of Stock Items
Our photographs try to represent the item as best possible, but due to camera angles, lighting, different computer screen qualities, and unavoidable small variations brought about due to the handmade nature of the products, please note that size, colour and shape may not be exactly the same as on screen. Please ensure that you read the description of the good carefully where we give specific product details. All information on the website is given in good faith but complete accuracy cannot be guaranteed.
Please note that when an item is out of stock a “Contact Us” link will appear. If you wish to purchase the sold out item, please contact us via our Contact Us page with details of the item that you wish to order and we shall respond to let you know if we can make or order more of that item and approximate timescales for creation/delivery. As each birdcage veil is handmade, we cannot guarantee that any subsequent items will be identical, but we can try to make them as similar as possible to the original item.
Manufacturing and delivery times
Manufacturing and delivery times for our birdcages and veils will vary from item to item. Whilst all of our birdcage veils and fascinators are made by us on site (note that this does not include metal tiaras or traditional veils which are from a third party supplier), many of our materials are sourced from external suppliers and we therefore have to take account of their manufacturing and delivery times. In general, most of our birdcage veils and fascinators purchased directly from the site are dispatched within 1-5 days of receiving the order. Please however not that if you order a bespoke birdcage veil or other bespoke item or an item for which we have to order in materials from another country, this may take up to 6 weeks* to make and deliver.
*If we believe that your birdcage veil or traditional veil is going to take longer than 6 weeks we will advise you as soon as possible by email.
Please also take into account any days that do not allow for postage such as Sundays, public holidays and postal strikes.
Most items can be altered or tailored to suit your requirements. If you see an item that you like but would like it altered in a particular way, please use our Contact Us page to tell us which item you are interested in and details of the design alteration that you would like. We will respond to you to tell you if the requested alterations are possible and provide pricing and timescales for such alterations to me made.
Please note that any such alterations will make the veil or birdcage a “custom made” /”bespoke” birdcage veil or fascinator and it will therefore be non-returnable. Please see below for more details.
We currently accept payment by all major credit cards or Paypal. When in the Checkout section of our Website, when you click Checkout with Paypal, you will be re-directed to Paypal’s own secure website to complete your payment, then automatically re-directed to our Website. All payments will be shown in British pounds.
Any contact information which we collect from you will be used only to fulfil orders and for no other purpose. We shall use the information if we need to contact you for anything related to your order. Information we may collect includes name, postal address, email address, phone number etc. Any financial information that we collect such as credit card details will only be used to fulfil payment of the order.
We accept returns on all of our non-custom made / bespoke products subject to the following criteria:
(i) You must notify us within 7 days of receipt of your order if you intend to return the birdcage veil and return your purchase within those 7 days, in the original packaging, and we will arrange for a refund. Please note that you are responsible for the payment of the return postage. We would recommend, therefore, that you use a reliable, signed for, delivery service.
(ii) The birdcage or veil is carefully re-packaged in it’s original packaging.
(iii) The birdcage or veil is in the same, excellent condition that it was delivered to you and is not dirty, marked or damaged in any way.
(iv) The birdcage or veil was not a custom / bespoke order. See below for further details.
(v) The birdcage or veil is suitable for resale.
No returns will be accepted after the 7 day cancellation period to ensure that the item in question has not been used and returned.
Special conditions relating to custom made/bespoke birdcage or veil returns
In accordance with the Distance Selling Regulations, custom made products are non-returnable as it would be very difficult for us to then re-sell them to another customer. If you would like more information about this, please see: http://businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1075385183
If, however, a birdcage or veil is damaged or faulty on receipt by you we shall replace it with an identical item as long as the damaged or faulty birdcage or veil is returned within the 7 day cancellation period.
No returns will be accepted after the 7 day cancellation period to ensure that they have not been used and returned.
Orders may be cancelled within 7 days of receipt (except custom made birdcages or veils as described above)
We deliver all of our products by Royal Mail Special Delivery. This service is guaranteed and insured so is what we recommend. This service costs £6.00. You can find more information about this on our Packaging and Shipping page.
Fascinator making classes
Please note that to secure a fascinator making class group booking, we require a 50% deposit of the total cost to be paid at the time of booking. This is to secure the class, materials and instructor’s availability on the requested date. This will be refundable in case of cancellation until 6 weeks before the scheduled class date, after which time it will be non-refundable. The outstanding balance must be paid in full at the latest 14 days before the scheduled class date.
The fascinator making classes will include instruction on how to make a range of styles of fascinators, a range of materials to complete such fascinators, digital photos of the day and a small gift bag for each hen (depending on the type of class booked – see individual class pages to see what is included in the price). Arabella Bridal takes no responsibility for any cancellation by or any other action of the venue itself.
Please note that if numbers of participants in a group booking falls below the minimum number requirements, we reserve the right to charge the price as if the minimum number of participants was partaking.
In the unlikely event we have to cancel or postpone a class due to unavoidable circumstances or if (in the case of a scheduled class) we are unable to meet the minimum number of participants needed to run the workshop, we will endeavour to give you as much notice as possible. In the case of a class that we have had to cancel, we will happily refund the full workshop fee or transfer your booking to another workshop of the same price, space permitting. However, we cannot accept responsibility for any other costs or expenses you may incur.
All items made at our workshops are intended for personal use only and not for any kind of commercial use or re-sale.
Arabella Bridal gives no warranty as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. All information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.
We reserve the right to add, delete and modify any of the information and content found on the Website at any time without notice.
Arabella Bridal is a trading name of Nuviu Limited, a Scottish registered company, number SC383153, registered office Paterson & Boyd, 18 North Street, Glenrothes, Fife, KY75NA.
You can contact us at firstname.lastname@example.org or by telephone on +44 (0)131 2080013.